Bookmap data transfer becomes slower every day and sometimes stops

[heinzfx]

Hello
Why is data transmission becoming increasingly slow and sometimes stopping?
I have win 10 with 8MB RAM on the hard drive and there is enough free space.
At the beginning everything worked without any problems 2 weeks ago, but it's getting slower day by day.
What can I improve or change?
Thanks a lot for your answer.

[Helena]

Hello Heinz,

Could you please describe your issue in more details?

How exactly does the problem manifest itsel

Please send us screenshot from Bookmap application from menu Settings->Perfomance->Memory allocation/GC.

After the problem with the slow operation of the Bookmap application appears please close Bookmap application and send us the last C:\Bookmap\Logs -> common log file.

Please send all this information by email to [email protected]
 
 

[Svyatoslav]

Hi,
Please continue troubleshooting with support, but for anyone stumbling upon this thread please note that 8GiB of RAM is an absolute minimum according to our system requirements: https://bookmap.com/knowledgebase/docs/ ... quirements - the recommended amount even for light use is 16GiB

With 8GiB of RAM bookmap will default to a relatively low maximal amount of memory for Java Heap, around 2GiB. If you are running any heavier instruments, addons, load more than 1 hour of history etc - that is probably not enough.

You can try to mitigate it by changing memory allocation settings to let bookmap consume 4GiB of RAM which will somewhat alleviate the issue at a cost of basically dedicating half of your RAM to bookmap, so it might or might not be an acceptable solution depending on other apps running.

Best regards,
Svyatoslav